Terms & Conditions — The Install Studio

These Terms & Conditions (“Terms”) are a binding legal agreement between you and The Install Studio (“The Install Studio,” “we,” “us,” or “our”) governing your access to and use of our websites, web and mobile applications, customer portal, intake forms, communications, and related products and services (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms, including the binding arbitration agreement and class action waiver in Section 14. If you do not agree, do not use the Services.

1. Eligibility

You must be at least 18 years old and able to form a binding contract to use the Services. By using the Services you represent that you meet these requirements and that all information you provide is accurate and complete.

2. Accounts

You are responsible for safeguarding your credentials and for all activity occurring under your account. You agree to notify us immediately of any unauthorized use. We may suspend or terminate accounts at our discretion, including for suspected violation of these Terms.

3. The Services; Quotes and Estimates

The Services may include the ability to request quotes, schedule appointments, communicate with shops, installers, or partners, and manage vehicle-related information. Any quotes, estimates, pricing, availability, or product details displayed are informational and subject to change, error, and acceptance. A binding agreement for goods or services is formed only when a corresponding written order, invoice, or work authorization is accepted by both parties.

4. Acceptable Use

You agree not to:

violate any applicable law, regulation, or third-party right;
upload or transmit any content that is unlawful, infringing, defamatory, harassing, deceptive, or harmful;
attempt to gain unauthorized access to, disrupt, or interfere with the Services, our systems, or other users;
reverse engineer, decompile, scrape, data-mine, or harvest data from the Services except as expressly permitted;
use the Services to send unsolicited communications, spam, or malware; or
misrepresent your identity or affiliation with any person or entity.

5. User Content

You retain ownership of content you submit to the Services (“User Content”). You grant us a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to host, store, reproduce, modify, create derivative works of, display, and use User Content as necessary to operate, provide, improve, and promote the Services. You represent and warrant that you have all rights necessary to grant this license and that your User Content does not violate any law or third-party right.

6. Intellectual Property

The Services, including all software, text, graphics, logos, and other content provided by us, are owned by The Install Studio or our licensors and are protected by intellectual property and other laws. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Services for their intended purpose. All rights not expressly granted are reserved.

7. Third-Party Services and Partners

The Services may integrate with or link to third-party services and may connect you with independent shops, installers, dealers, or other partners. We do not control and are not responsible for third-party services, content, products, or conduct. Your dealings with third parties are solely between you and them.

8. Payments

Payments processed through the Services are handled by third-party payment processors subject to their terms. You authorize us and our processors to charge your selected payment method for amounts you owe. All sales are final unless otherwise required by law or expressly agreed in writing.

9. Electronic Communications and SMS

You consent to receive electronic communications from us, including email, SMS/MMS, push, and in-app notifications, in connection with your use of the Services. By providing a mobile number, you consent to receive transactional and, if you opt in, marketing messages, including via autodialer. Message and data rates may apply. Reply STOP to opt out and HELP for help. Consent to marketing messages is not a condition of purchase.

10. Disclaimers

THE SERVICES, AND ALL CONTENT, PRODUCTS, AND SERVICES MADE AVAILABLE THROUGH THE SERVICES, ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, THE INSTALL STUDIO AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, ERROR FREE, OR THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICES OR THE SERVERS THAT MAKE THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE INSTALL STUDIO OR ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THESE LIMITS MAY NOT APPLY TO YOU.

12. Indemnification

You agree to indemnify, defend, and hold harmless The Install Studio and our affiliates, officers, employees, agents, and licensors from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Services; (b) your User Content; (c) your violation of these Terms; or (d) your violation of any law or third-party right.

13. Termination

We may suspend or terminate your access to the Services at any time, with or without notice, for any reason, including violation of these Terms. Sections that by their nature should survive termination will survive, including Sections 5, 6, and 10 through 16.

14. Governing Law; Arbitration; Class Action Waiver

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-laws principles.

Binding arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the Services (a “Dispute”) will be resolved exclusively by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, in Wilmington, Delaware (or another mutually agreed location, or remotely). Judgment on the award may be entered in any court of competent jurisdiction. The arbitrator, and not any court, has exclusive authority to resolve any dispute about the interpretation, applicability, enforceability, or formation of this arbitration agreement.

Class action waiver. You and The Install Studio agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person’s claims or preside over any form of representative proceeding.

Opt-out. You may opt out of arbitration within 30 days of first accepting these Terms by sending written notice to support@theinstallstudio.com with the subject “Arbitration Opt-Out” and including your name and account email.

Exceptions. Either party may bring an individual action in small claims court, and either party may seek injunctive or equitable relief in court for infringement or misuse of intellectual property rights.

15. Changes to the Services or Terms

We may modify or discontinue the Services at any time. We may also update these Terms from time to time by posting a revised version with a new effective date. If changes are material, we will provide reasonable notice. Your continued use of the Services after the effective date constitutes acceptance of the revised Terms.

16. Miscellaneous

These Terms, together with any order forms, statements of work, or additional policies referenced herein, constitute the entire agreement between you and The Install Studio regarding the Services and supersede all prior agreements. If any provision is held unenforceable, the remaining provisions will remain in full force. Our failure to enforce any right or provision is not a waiver. You may not assign these Terms without our prior written consent; we may assign them freely. Notices to you may be provided via the Services or to the contact information on file. Notices to us must be sent to support@theinstallstudio.com.

17. Contact

The Install Studio
Email: support@theinstallstudio.com